Age dynamics and workplace violence in the U.S. service industry

Purpose

This study examines the growing trend of age-related workplace violence (WPV), focusing on its employee and organizational impacts, while highlighting the role of HR practices in addressing generational tensions. It aims to raise awareness of the issue and provide practical recommendations for fostering a safer, more inclusive work environment.

Design/methodology/approach

Through a review of recent research and government reports, the study presents a conceptual framework surrounding the growing presence of older workers in the United States, examining how this shift amplifies risks of generational tensions contributing to WPV.

Findings

Findings show that age intimidation and WPV are significant issues. HR interventions such as training, team building, diversity awareness, and conflict management can help address violence and build a more resilient and cohesive workforce.

Research limitations/implications

More research and a deeper examination of WPV is warranted. Research on human resource practices could assess their long-term impact on reducing WPV. Further exploration of generational dynamics and their role in workplace conflicts could provide valuable insights.

Practical implications

Organizations can better support employees coping with WPV by taking a proactive approach, ensuring strong leadership, and giving employees a safe place to voice their concerns.

Social implications

Intimidation is not only present in our society but also manifest as a form of workplace violence. As a society, we must find ways to not only live together but also work together more harmoniously.

Originality/value

The study adds to our understanding of age intimidation, provides a deeper examination of the underlying dynamics of WPV, and outlines the role of HR in addressing such issues.

Haymore, J., & Chretien, J. (2025). Age dynamics and workplace violence in the U.S. service industry. Development and Learning in Organizations: An International Journal, 1-7 https://doi.org/10.1108/DLO-11-2024-0341.